Getting support

Tickets

The Support page in the console is the fastest route. New ticket asks for a subject, the product, the store, a severity (Urgent means a store cannot operate right now), and a description. The ticket becomes a thread you can reply in, and you can mark it resolved or reopen it. We reply within one business day.

Email to support@pizzabot.io lands in the same queue. Every subscription also includes a private support channel for your franchise.

Remote support

When a problem is easier to see than to describe, PizzaBot support can view and control the tablet’s screen for a while. Sessions are attended only: someone at the tablet has to start one, the tablet shows that support is connected the whole time, and the crew can end it at any moment.

1. On the tablet, open Settings and tap Get a support code. In Preppy it is under General and on the Connect tab. A six-character code appears.
2. Read the code to the support person. It stops working after ten minutes if unused.
3. While support is connected the tablet shows a small Support connected pill in the corner. Tap it to see who is connected and to End the session.

A session ends on its own ninety seconds after either side stops responding, and after four hours regardless. Sessions are logged. The tablet has to be paired to your account for remote support to work, and it is available on Preppy tablets today; DMS tablets are next.